All Metro Publisher plans include basic support at no extra charge. That support is limited to features and issues directly related to Metro Publisher.
However, if you prefer the personal touch, have custom requests, or issues not directly related to Metro Publisher features, we offer extended personalized service packages. These packages provide you with direct one-on-one sessions with a dedicated support specialist. Extended services include:
- Questions and troubleshooting of third party services
- Issues associated with ad servers such as Google Ad Manager and Broadstreet
- Custom design
- Personal training
- Data imports and exports
Our paid services come in two forms:
1. Individual Projects – We offer individual services by request for defined “one-off” projects.
- $150/hour – billed on a per request basis
- Minimum 1 billable hour
- Project scope defined and signed-off by customer before work begins
- Payment signifies commencement of project
- Additional out-of-scope work will be billed separately
2. Recurring Service Package – Alternatively, you may opt for recurring quarterly billing at considerable savings. This is a great option for organizations who want the guaranteed “one-on-one” availability of our custom services team on an ongoing basis.
- $125/hour – 3 hrs per quarter ($375) automated quarterly billing
- Additional hours will be billed separately on a per request basis
- Unused time does not rollover into the next quarter
- Cancellation – Account owner must submit a support ticket requesting cancellation 15 days before renewal date.
NOTE: Custom support services are a paid add-on service of Metro Publisher Support. Billing is quarterly based on the date your service is initiated.
To get started with either of these services, create a new support ticket.